SRAM announces replacement program for recalled Road Hydraulic brakesets

SRAM has released the details of the replacement plan for their recalled Road Hydraulic brakesets.

The actual logistics of getting replacements to owners is still being defined, but they are working quickly to get current products owners new, safe products so they can get back on the road. We would like to outline for you our replacement plan.

Owners will receive mechanical brakes in the short-term and the newest generation of hydraulic brakes as soon as they are ready.

The specifics of how to get replacements varies by region. Consumers should plan to work with their chosen local dealer for replacement:

Europe:

• Through the customer’s chosen dealer, SRAM will provide a mechanical brake system to replace the customer’s hydraulic rim or disc brakes.
• SRAM also will provide to the customer an option of either receiving the new hydraulic braking system when the redesign is complete, or a check for EUR 150.
• SRAM will provide a fair labor cost cash reimbursement to the Dealer for all installs.

Asia:

• Through the customer’s chosen Dealer, SRAM will provide a mechanical rim or disc brake system to replace a customer’s hydraulic rim or disc brakes.
• SRAM also will provide to the customer an option of either receiving the new hydraulic braking system when the redesign is complete, or a check for US$ 200.
• SRAM will provide a fair labor cost reimbursement to the dealer for all installs.

North America:

SRAM is working with the Consumer Product Safety Commission to finalize a comprehensive and approved solution. Here is what we can commit for customers as we work through this process:

• Through the customer’s chosen Dealer, SRAM will provide a mechanical rim or disc brake system to replace a customer’s hydraulic rim or disc brake system.
• SRAM will provide a fair labor cost cash reimbursement to the dealer for all installs.
• SRAM will provide a voucher for product or cash reimbursement in an amount to be determined between SRAM and the CPSC.

Here is the replacement matrix:

If you have: you get this shifter/brake lever you get this caliper:

• RED 22 HydroR Rim: RED 22 (11spd) Mechanical levers RED Mechanical rim brake
• RED 22 HydroR Disc: RED 22 (11spd) Mechanical levers BB7 RSL
• S-700 HydroR Rim: Force 10spd Mechanical levers Force Mechanical rim brake
• S-700 HydroR Disc: Force 10spd Mechanical levers BB7 RS

SRAM is anticipating that they will have replacement mechanical braking systems widely available in Europe, the US and Asia by January 15th. While they are recommending that all customers use their local dealer to ensure the best service, consumers will also have the option of choosing to install the replacement brakes themselves.

The company is continuing development on a redesign of the hydraulic system and they anticipate making a technical and production update on Monday January 15.